EXCHANGE, RETURN AND REFUND POLICY
laceyfashion.shop is committed to make your shopping experience hassle-free and easy as best as possible. We offer 100% Customer Satisfaction for our valued & beloved customers. We are here for you before and after your purchase to provide you enjoyable shopping experience. As an additional measure, Please read through the following terms & conditions prior to making a purchase.
All the sale, discounted, brought with a coupon and gift voucher purchases are non returnable, non refundable & non exchangeable. Please go through the size chart carefully for sale products.
CANCELLATION
- You can cancel your order within 24 hours of placing an order. Please .com mail us laceyfashion.shop@gmail.com to request the cancellation.
- Cancellation directly through the website is not possible.
EXCHANGE
- We offer exchange for the products which are unused, unworn, unwashed, undamaged, with all its original labels, tags and invoice.
- Exchange can be done within 15 days from the date of delivery.
- If you have received the damaged product or wrong product please write to us at laceyfashion.shop@gmail.com
- Size exchange is available (in case of size exchange, the customer is eligible to get a bigger or smaller size)
- You can also buy other style available on our website- equal to the amount of the exchanged product using your store credit.
- Please do read the product description mentioned on the product page on website before placing an order.
- Actual color of product may slightly vary compared to what you see on your Mobile, Tablet, Laptop or Desktop screen due to photographic lighting sources or your screen resolution.
- For requesting an exchange Please write to us at laceyfashion.shop@gmail.com within 5 Days of receiving a package. For swift resolution your email should clearly mention Order number, Product name or style no. for which exchange is requested along with the reason.
- We will review the request and respond within 2 working days or 48 working hours.
- Once your request for exchange is approved, we will arrange a reverse pickup you.
- After the pickup is done, Exchange will take minimum of 7-10 working days (as we will dispatch the new product after receiving of the returned product & its quality check). Once this process is done, we will dispatch new exchanged product requested by you.
- We do not charge any shipping cost and reverse pickup will be arranged by us in case of exchange.
RETURN & REFUND
All our products undergo Quality checking. In an unlikely event of receiving a damaged product please write to us at laceyfashion.shop@gmail.com within 5 days of receiving along with order details and pictures of the product. We offer 100% replacement or money back guarantee.
- We offer 100% customer satisfaction. In case you are not satisfied with received product and want refund. Please email us within 5 Days of delivery (For swift resolution email should clearly mention Order number, Product for which return or refund is requested along with the reason).
- We will review the request and respond within 2 working days or 48 working hours.
- Once acknowledged by the team during next working day, we will generate a reverse pickup with a nominal fee of Rs.250/-towards pickup courier charge (charge of Rs.250 will be deducted from your refunded amount).